Frequently Asked Questions

Throughout our website, you will find a variety of different grind sizes available for each coffee product we offer. We offer the widest variety of grinds online assuring our customers get the perfect one for brewing in their device. Here's a breakdown on our different grinds. 

• Whole Bean: If you have a good grinder at home, this is the one for you! Ships in whole coffee beans. 
• Turkish Grind: Excellent for making Turkish Coffee or for baking with coffee. Coffee is ground into a very fine powder. Not available for flavored coffee options.
• Espresso Grind: Consistency of ultra-fine sugar, almost powder like but gritty. This grind is perfect for an at home espresso machine. Not available for flavored coffees. 
• K-Cup Filter Grind: If you have one of those metal k-cup filters for your Keurig, you know how difficult it can be to find the perfect grind. Slightly finer that a regular drip to create resistance as the water passes through the coffee ensuring for a stronger cup. 
• Drip Filter Grind: Medium fine grind perfect for your average coffee pot! 
• Chemex Filter Grind: Slightly coarser than your Drip Filter grind, this grind is perfect for all things pour overs but also works nicely with pulse brewers.
• French Press Grind: Perfect for immersion brewing like French Presses, this grind is coarse enough to provide a lot of surface area for ideal extraction. 
• Cold Brew Grind: The coarsest grind we have available and is ideal for overnight steeping but also works well with percolators!

The short answer is; no not at this moment. The logistics of shipping cold brew and assuring it remains at temperature is just too difficult at this point in time and rather than ship a sub par product, we are working on finding a way to develop shelf stable cold brew. Stay tuned!

YES! K-cup filter grind is bagged coffee ground for reusable k-cup filters. K-Cups come in pods and there is an exact count of what you will receive when you order.

Believe it or not, NO! Dark roasts actually have less caffeine than light roasts with the exception of our Wake The Hell Up! blend. 

Looking for a great coffee that doesn't bother your belly? Brazil Cerrado is our least acidic coffee and is also the base of all the flavored coffees we offer.

Coffee is best kept air tight in a cool, dark location. The freezer trick is a myth! Please don't keep your coffee in the freezer, while the temperature is good the moisture is not!

Our goal here at Utica Coffee is to have all orders receive out our doors within 24-48 hours or sooner. If there is ever any delay that extends beyond that window, we will contact you. We are not open and shipping on the weekends, all orders placed Friday-Sunday will be shipped out Monday. 

At checkout, you will have a choice of a few different shipping options. If you select priority mail, your order will be delivered between 1-3 days of it's shipment. If you select UPS Ground, it can take up to 5 days for delivery. If you chose a free shipping option, it will be shipped through USPS Parcel Select and can take between 2-7 days.

Yes! Simply make a note in the order at checkout and we will refund the cost of shipping and notify you when your order is ready for pick up. 

In the case of returns and exchanges, we deal with this on a case to case basis. If you ordered the wrong grind size and caught this after the order has shipped, you may ship the order back to our facilities and we will send a replacement once receiving tracking information on your return. If you have the wrong size or style of merchandise, you mail it back in the box it came in and we will issue a refund once receiving the item. From then, it can take 5-7 business days for your bank to process the refund. 

Oh no!! If you're looking at this section, we are sincerely sorry for this mishap. Please email photos to hey@uticacoffeeroasting.com and we will reach out to the post office to arrange a pick up of the damaged item. We will send a replacement to you through priority mail right away. 

NO. All of our coffee contains no allergens including flavored coffees and are produced in a nut free facility. 

Coffee is healthy! People ask this question often but coffee contains no added sugar, carbs or calories. How you fix up your coffee (ie. cream, sugar, milk, sweetener, etc.) affects the nutritional content.

All the nutrition information can be found HERE

Our codes are valid for online purchase only unless otherwise noted.

Only one discount code can be used per order.

Our customers are our greatest advocates and we want to reward you for spreading the word! To enroll in the referral program and receive your custom link, log in to the site and click the star in the bottom left corner. Here you will be able to find your custom link to share with friends. They must create an account to receive the $5 off their first order. When they place the order, you will qualify for $5 off your next order! Your code for this reward can be found in that star panel. You may only use one code per order but they never expire! 

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At the moment, we have our efforts focused on helping those locally in the community. If you have an event coming up you would like a donation for, bring a flyer into either of our cafes and they are authorized to donate a $10 gift card.

If we are currently hiring, you can apply directly through indeed. If we are not, feel free to send your resume to info@uticacoffeeroasting.com